At Avenzel Hotel & Convention, we respect your privacy and provide you with the ability to control your personal data. This User Data Deletion Policy outlines the process for requesting the deletion of your user data from our platform, which may include data obtained through Facebook Login. By using our platform, you agree to the terms outlined in this policy.
1. Requesting Data Deletion:
If you wish to have your user data deleted from our platform, including data collected through Facebook Login, please follow these steps:
- Send an email to info@avenzel-topotels.com with the subject line “User Data Deletion Request.”
- In the body of the email, provide your full name, email address associated with your account, and a brief explanation of your request.
2. Verification Process:
To ensure the security of your data, we will require verification of your identity before proceeding with the data deletion request. We may ask you to provide additional information or documents to verify your identity.
3. Data Deletion Timeline:
Upon receiving a valid data deletion request and completing the verification process, we will initiate the data deletion process. Please note that some data may be retained for legal, regulatory, and legitimate business purposes, even after deletion. We will make reasonable efforts to complete the deletion process within 7 days from the date of your verified request.
4. Communication:
We will send you a confirmation email once your data deletion request has been completed. If there are any technical limitations or legal reasons preventing us from fulfilling your request, we will provide you with an explanation.
5. Retention of Backup Copies:
Please be aware that data deleted from our live systems may still exist in our backup copies for a limited period. These backups are retained for disaster recovery purposes and are automatically deleted over time.
6. Contact Us:
If you have any questions, concerns, or requests regarding the deletion of your user data, please contact us at info@avenzel-topotels.com
7. Changes to Data Deletion Policy:
We may update this User Data Deletion Policy from time to time. We will notify you of any material changes through our platform or other means.
By requesting data deletion from our platform, you acknowledge that you have read and understood this policy and agree to its terms.
